The boring old Ts and Cs. Best get this over with…
By using this website and services you agree to be bound by the terms and conditions set out below, so please read the following carefully before placing your order. Please also read our Privacy Statement regarding personal information provided by you.
Standard terms of business
We aim to please with our terrific smoked goodies, impeccable service and rogueish charm. We make every effort to ensure that your order arrives in the best possible condition, and we use specially designed insulated packaging and chiller packs to do this. Our nifty packaging should keep your order in pristine condition for up to 72 hours (so say the wonderful people who make them). If for any reason you’re not absolutely satisfied with your Chesil goodies, we will either exchange or refund your choice.
We take payment at the time of ordering, rather than at the time of dispatch. This is to help avoid any last-minute hitches that might delay your delivery. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days.
Whilst we’ll be happy to send a message from you to the recipient of the package, we reserve the right not to send a message that may contain offensive and/or inappropriate content.
For orders placed before 11am, we aim to dispatch on the next day. We don’t deliver on Mondays or normally dispatch on Fridays, but are able to use a special courier for a Saturday delivery, should you need it. You’ll need to call Mark to arrange this and please be aware that this will incur an extra fee. In the unlikely event that we’re unable to fulfil your order and dispatch within 3 working days, we’ll be in touch with you directly to discuss alternative plans. If we’re unable to supply what you want, when you want it, we’ll refund your account within 24 hours.
We don’t dispatch on Saturdays or Sundays. Our deliveries are handled by an independent courier, therefore we cannot take responsibility for delays in delivery which fall outside of our control, including industrial action and subsequent disruption to service. We endeavour to keep our customers informed so that they’re aware of the situation and know when to expect delays.
Our products will be adequately packed to survive expected transit time in tip-top condition.
Our products don’t normally fit through a standard letter box, so if there’s nobody at home to receive the package, then it may have to be collected from your local depot, unless specific arrangements have been made, for example, instructions for the courier to leave the package with a neighbour.
By the way, we’re in the process of sorting out a parcel tracker, so you’ll soon be able to keep better tabs on your order.
Disclaimer and Legal Notice
The following are the terms and conditions of use of this website and its services. If you do not accept these conditions, you must not use this website or services.
The content on this website is provided ‘as is’, and Chesil Smokery Ltd. gives no representation or warranty as to the accuracy of the content and assumes no responsibility for errors or omissions in it, or the effect it has upon your computer. This site includes links to other sites on the Internet. Chesil Smokery cannot vouch for the suitability or accuracy of the content of those sites and so you use them at your own risk. Any references to linked sites or to third-party companies, products or services by name does not constitute or infer its endorsement by Chesil Smokery Ltd.
The information available on the site might from time to time be incomplete, out of date, or inaccurate. Chesil Smokery reserves the right at any time and without prior notice to make changes and corrections to the material on the site, or to make parts or all of this site unavailable at any time, without notice.
Chesil Smokery disclaims all liability in respect of all information and its provision, and shall not be liable for any loss or damages suffered as a result of any use of the site. Although Chesil Smokery aims to keep this website up-to-date, it does not guarantee its accuracy. Though Chesil Smokery does try to make this site as useful as possible, none of the material it contains is professional advice or a substitute for it, and cannot be relied upon as such.
Unless specified to the contrary, the contents of this website and these pages are protected by copyright. The authors and creators of the material on the website assert their moral rights. The contents of this website (including text, design and graphics) are trademarked and copyrighted materials of Chesil Smokery, all rights are reserved. They may not be used, transmitted or reproduced unless in accordance with prior written instructions issued by Chesil Smokery. No use, transmission or reproduction is permitted other than the following:
Permission is given for the downloading and temporary storage of pages where indicated on such pages, for the sole purpose of individual viewing on a standalone PC or monitor. Such pages may be printed, but these may not be further reproduced, copied or transmitted in any way to those other than the initial individual user. You may not reproduce any other part of the website including, but not limited to, the structure, overall style and program code.
These conditions of use are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. Chesil Smokery may change these conditions of use from time to time. You will be bound by changes even if you do not re-visit this page to re-read this notice.
Please note that these are Chesil Smokery’s terms and conditions of use and if you do not accept these conditions, you must not use this website or services.
We respect and protect the privacy of all visitors to our website. Please don’t hesitate to contact us if you are at all concerned about anything regarding the privacy of your details.
We do request personal information such as your name, email address, company details, etc. which you can choose to provide when you subscribe to our newsletter, enter competitions, provide feedback, etc. This information helps us understand a little more about our consumers, but please be assured that we never share your details with third parties unless you give us your permission.
IP Addresses and Cookies
We may collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregated information. This is statistical data about your browsing actions and patterns and does not identify you individually.
‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive.
Most web browsers automatically accept cookies, but you can usually change your browser and refuse to accept cookies by ticking the appropriate options in your browser. However, if you choose not to accept cookies you may be unable to access certain parts of our website.
All data is controlled by Chesil Smokery Ltd.
How the Smoking Club Works
Yes, we really do mean it. How does it work?
Your first box costs just £10, delivered.
Well, first of all, you sign up to our monthly subscription club.
Make your own selection for the first month, either online, at a show or over the phone – and whatever you choose, the first month is yours for a tenner – delivered.
The normal level of choice is between £40 and £50 – some do more, but entry level is £35
You then undertake two further months at the level you have chosen – but with free delivery.
After that it’s up to you to cancel.
You can manage your own account online, which means you can:-
change your contents each month (you get an email 7 days in advance of delivery),
change the delivery date (in case you’re on holiday when your goodies are due)
change the address – so you could give one month’s to someone else if it’s their birthday. We’re very flexible.
You pay by debit or credit card each month – the details are kept by Sagepay
Whilst you’re an active member, ALL your delivery costs are free (provided you don’t live overseas, or in a far flung Scottish glen – give us a ring if you’re uncertain); eg if you choose to give ten different people a Chesil Box at Christmas, then all delivery charges are waived
You can suspend your account at any time after the initial 3 month period, but remember that free delivery only applies to active members
We frequently throw in little freebie extras. It might be a lucky dip from our deep freeze, or a new recipe that we’re developing and on which we’d like your feedback
Do remember that our products freeze brilliantly, so you don’t have to scoff them all at once
To anyone worried about committing every month to this sort of spend on food, we say “when did you last leave the supermarket spending less than £30?”
A number of our subscribers share their box with a friend
Why do we do all this? Well, we love our regular customers and once you join the scheme, we retain more than 80% of you for far longer than the original period.
We have a designated team at the Smokery just to look after you – so if you’d prefer to discuss any of this with a real person, just pick up the phone – and we promise you it’ll be answered at the Chesil Smokery, not some call centre in the Philippines!
If you subscribe to our marvellous box scheme, we’ll give you the chance to send a FREE pressie to a friend. When you receive your first goodie box, you’ll find a voucher inside with the value and a code on it. Simply pop along to our website, place an order like you normally would and at the checkout, type in your friend’s address and the voucher code. Bob’s your uncle, a very chuffed friend.
Box schemes are paid by monthly direct debit and we’ll email you a reminder before we send your goodies out, which will give you the chance to ring Mark on 01308 456 306 to adjust your order, should you need to. The bigger the box, the better the value, as the size of your discount depends on the total price of your basket.
Our cancellation policy is simple, we can't imagine why you'd every want to, but just give Mark a call 01308 456 306. Please note that you’re signing up to a minimum of three months and we can’t accept cancellations unless your reasons for cancelling are within our standard terms and conditions.