We don’t mean to bore you with the fine details, but here’s some key things about how we work and what you have a right to expect…

We don’t mean to bore you with the fine details, but here’s some key things about how we work and what you have a right to expect…

 Ordering
  • We aim to send out products with at least 7 days shelf life on them. Frequently the dates will allow for longer.
  • Just occasionally, we may need to change one or two items in the pressie boxes – but we’ll do our level best to contact you in advance should this be necessary.
  • Our systems are secure but if you’d rather not order online, then just give Mark or his team a call. You’ll see our number on the top right of every page.
  • If we don’t have any part of your order immediately available, we’ll ring you as soon as politely possible to discuss whether you want to wait or alter your order accordingly.
  • We do have a shop at the Smokery, open on weekdays 9am-5pm and Saturdays 9am-1pm.  
 Quibbles (heaven forbid)
  • We’re an artisan smokehouse and our processes are, by and large, all by hand. Finely tuned judgment is frequently called upon to finesse cooking and curing times. Everyone seems to love what we do, but no one is perfect, so if you have any gripes, quibbles or even whinges – please don’t hesitate to tell us. We promise to either replace or refund as soon as humanly possible – stopping just short of parachuting in replacements.
Delivery
  • Our couriers promise a 24 hour delivery service, though there are some annoying occasions when this becomes 48 hours.
  • You will be able to track the progress of your parcel as soon as it leaves our Smokery.
  • The moment you get your hands on it; please put the contents in the fridge (or freezer if you prefer) without delay.
  • When opening one of our packs, please leave the contents to ‘breathe’ for at least 10 minutes before devouring them – that way they should be at their very best.
  • All our products freeze brilliantly – some of them, such as the slice smoked salmon and trout, thaw very quickly as well.
Keeping things fresh
  • Our special packaging, along with our chiller packs, is rated to keep the temperature below 7c for 72 hours – which is the legal requirement as laid down by the food police.
how-it-works2